Landlord Services

LANDLORD SERVICES & FEES Fully Managed
Our lettings manager can guide you in your property search. Whether it’s your first step to becoming a landlord or you’re looking to increase your portfolio, we can inform you on all aspects you will need to consider before your purchase. Advising on the type of property and area that are in most demand as well as the rent you are likely to achieve are all crucial pieces of information required before committing to your purchase.
All properties require a Fitness for Human Habitation Risk Assessment. These checks are vital in order to identify health and safety hazards and to ensure the necessary records are kept. Once the assessment is completed, we will advise you of any recommended or required works that need undertaking. Should a tenant come to harm in the property where the landlord has failed to undertake the required due diligence, both the landlord and their agent may face significant penalties or prosecution.
Our aim is to put your property in front of the widest audience possible to secure the best tenant at the correct market value. We start by taking high quality photographs using professionally trained photographers. They will also create a floor plan and 3D Dolls House walk through of the property. This will make your property stand out and receive more enquires. The property will be matched to suitable tenants who we have registered looking for their next home. We will also advertise your property on our own website as well as all the major property portals, which includes Rightmove, On The Market and Zoopla. Social media is a great place to showcase your property. Your property can be found on Facebook, Twitter, Instagram and LinkedIn.
Our property experts will conduct all viewings, allowing us to meet any future tenants face to face, which is crucial in deciding if the tenant is suitable for your property. We often organise an open house, to create a buzz about the property which often results in more applications. You can then decide with our guidance which applicant best suits your property.
Having confidence in your tenant before they move in is a must. The gut feeling after meeting a tenant goes a long way, but we of course back this up with third-party referencing. They will obtain references which includes ID, employment, a landlord reference, proof of income and overall affordability. Landlords are responsible for ensuring a tenant has the right to rent in the United Kingdom and we take care of this on your behalf.
Our tenancy agreements are designed to protect your interests by complying with all the latest legislation. Our legal experts review and update our tenancy agreements to make sure you have the most robust tenancy agreement available.
In order to remove a property from the market, landlords and agents are permitted to charge a refundable holding deposit of no more than one week’s rent. The holding deposit must be returned within 15 days if the landlord or agent decide not to take the tenancy forward.
A tenant cannot move into your property until we have received the full deposit and the agreed level of rent on your behalf.
It’s a legal requirement for landlords to protect the deposit by holding the monies within an approved scheme. We will do this on your behalf via the Deposit Protection Scheme (DPS). We will protect the deposit within the required timescale and provide your tenants with all the information they require on how their deposit is being protected.
An in depth inventory is one of the most important documents in any tenancy. It provides crucial evidence of the condition of the property at the start of the tenancy and can be vital when resolving any disputes when the tenant vacates. Our inhouse experts use market leading technology to create a detailed inventory with photographs and schedule of condition.
We will work with you to make sure your property is safe for your tenants and meets current legislation. The laws around these areas change regularly and we will of course keep you updated of any changes and your obligations as a landlord.
We will contact utility providers on your behalf to pass on occupation dates and meter readings to ensure the transfer is as smooth as possible and the accounts are accurate.
For properties we fully manage that require a selective licence, we can for a fee apply for the selective licence on your behalf with the relevant council. If you wish to apply for the licence yourself, we can provide some guidance.
We use market leading software to receive and remit your rent payments. As soon as we receive the rent, any relevant deductions are made and the balance is sent to you immediately. We remit rent to landlords every working day.
Each time money is remitted to your account a text message will follow and an email with a detailed statement. We keep everything in the cloud, so when you are required to complete your annual tax return we can provide a detailed annual statement for you or your accountant.
When a tenancy comes to an end, you or your tenant may wish to renew the tenancy. If both parties wish to extend, we will negotiate new terms and a rent increase where applicable on your behalf. We will then draw up the new tenancy agreement. If required we can also serve appropriate notices should you wish to regain possession of the property.
At the end of the tenancy, we will arrange to visit the property and carry out a thorough inspection of the property. This will be checked against the original inventory and emailed to you with our comments. It will also include final meter readings, keys returned and detailed photographs.
After the checkout we will discuss any deductions required from the deposit. Once agreed by all parties the balance will be paid to the tenant. In the event of a dispute we will handle this on your behalf via the DPS.
Our property assessor will arrange regular visits of the property and we will send a report to you with photographs. This will inform you of how the property is being looked after. We will advise the tenants of their continuing obligations and suggest any action of maintenance or repairs to you.
Our experienced property managers have relationships with local, trusted contractors who can be relied upon to visit your property and carry out any maintenance or repairs. If you wish to use your own contractors that’s fine with us, we will still arrange everything on your behalf. We use market leading technology to report any maintenance issues, this gives detailed information included in photographs, all from a tenant’s smart phone. This enables us to assess the issue quickly and get the correct contractor to your property.
All out of hours calls and emails are diverted to our senior property manager outside of working hours.
At an additional charge, we can arrange legal protection and rent guarantee insurance. This will give you protection if the worst happens. Further details are available on request.

*Legal expenses and rent protection insurance incur additional charges, details available on request.

HC Lettings LTD Client Money Protection Scheme is through their membership of ARLA Propertymark (The Association of Residential Letting Agents)

Client money handling procedures: conduct-and-membership-rules.pdf

We are a member of The Property Ombudsman which is the largest lettings redress scheme in the UK.